Warranty

Limited One Year Warranty

Vivere Ltd. ("Vivere") warrants that for a period of one (1) year from the date of original retail purchase, this product will be free from defects in material and workmanship. Vivere, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.

 

This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. Retailers selling Vivere products do not have the right to alter, modify or in any way change the terms and conditions of this warranty.

 

What This Warranty Does Not Cover

This warranty does not cover discoloration of product, damaged caused by mildew, mold or any external source. It does not cover normal wear of parts, or damage resulting from any of the following: negligent use of misuse of the product, commercial use of the product, use contrary to the assembly instructions, repair or alteration by anyone unless the service was authorized by Vivere. Further, the damage warranty does not cover acts of God, such as: fire, flood, hurricanes, tornadoes and any form of precipitation: (i.e. rain, snow, hail). Warranty void if damage to the product results from the use of a part other than a genuine Vivere part.

 

VIVERE SHALL NOT BE LIABLE FOR DEFECTS THAT ARE CAUSED BY THE USE OF UNAUTHORIZED PARTS OR SERVICE. VIVERE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITIONS. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE WARRANTY OR CONDITIONS. SOME STATES, PROVINCES, OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

 

How to Obtain Warranty Service

Your product must be under warranty in order to obtain warranty service. If your product is defective and is within your warranty period, call us at 1-877-836-0986 or email us at customerservice@vivereltd.com in order to receive a return authorization. Do not return product to Vivere without authorization. You will be directed to attach a tag to the product that includes your name, address, mobile telephone number and description of the problem. Include a copy of the original sales receipt. Carefully package the product and send insured by UPS, FedEx Ground or Parcel Post with shipping and insurance prepaid to:

 

For products purchased in the United States:

Vivere Ltd.

C/O: Lighthouse Logistics

2880 Ridgewood Park Dr.

Winston-Salem, NC 27107

U.S.A.

 

For products purchased in Canada:

Vivere Ltd.

5067 Whitelaw Road

Guelph, Ontario, N1H 6J4

Canada

 

The cost of transporting the product to Vivere for warranty service is the responsibility of the purchaser.